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Are you new to consumer issue and would require consumer guidance from the basics?

Yes
No


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Do you want to file a consumer complaint?

Yes
No

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Do you need guidance on any of the following?

Preparation of  Consumer Complaint

Preparation of notice to send to the Opposite Party

Preparation of appeal against an impugned order

Preparation of an Affidavit


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No, I want other information

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Do you know the required format to prepare a consumer complaint?

Yes
No
(clicking at No will take you to sample format)

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Want to know how to prepare a consumer complaint in the required format?

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No

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You have prepared the case in the required format but want to know where to file it?

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No

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Do you want to know the address of the consumer court?

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No

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What is the total amount (of cost and compensation) in your complaint?

Below Rupees 20 Lakhs
Between Rs. 20 Lakhs and Rs. 1 Crore
More than Rupees 1 Crore

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Are you sure your cost and compensation totals to below Rupees 20 lakhs?

Yes
No

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Are you sure your cost and compensation totals to between Rupees 20 lakhs and Rupees 1 Crore?

Yes
No

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Are you sure your cost and compensation totals to above Rupees 1 Crore?

Yes
No

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Because the cost and compensation of your case is below Rs. 20 lakhs, you will have to file your complaint with the District Consumer Disputes Redressal Forum. 

Submit Original + 4 copies of the case (add extra copies for each additional opposite party)

Do you want the address of the District Consumer Disputes Redressal Forum?

Yes
No

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Because the cost and compensation of your case is between Rs. 20 lakhs and Rs. 1 Crore, you will have to file your complaint with the State Consumer Disputes Redressal Commission.

Submit Original + 4 copies of the case (add extra copies for each additional opposite party)

Do you want the address of the State Consumer Disputes Redressal Commission?

Yes

No

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Because the cost and compensation of your case is above Rs. 1 Crore, you will have to file your complaint with the National Consumer Disputes Redressal Commission.

Submit Original + 7 copies of the case ( + add extra copies for each additional opposite party)

Do you want the address of the National Consumer Disputes Redressal Commission?

Yes
No

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Are you sure you want the address of Consumer Court?

Yes

No

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Are you sure you do not want help on the listed options you just read?

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I want to go back to see the list again

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Sorry! I could not help you. Please send me mail detailing about your option that was not found here. I will try to include that in the current database.

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Do you want information on any of the following (click on your choice)

About the consumer courts
About the consumer protection act
Format in which a consumer case is filed
Procedure to file a consumer case


Appeal against impugned judgment
Preparation of notice against the defaulting company
Want to know the expenses involved in filing a consumer case

Fault reporting tips
Purchasing tips
More Options


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Please contact

ARUN SAXENA  M.Tech.; MBA; CRS; DJMC

for any information regarding consumer issue

Telephone : (022) 25862605 (India)

E-mail: arun_saxena@vsnl.com

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Procedure followed in the consumer case:

1. Send a notice to defaulting party (although not compulsory).

2. Prepare a consumer complaint in the required format.

3. Submit the required number of copies of complaint to the registrar at the Consumer Court.

4. Note the complaint reference number given by the receiving clerk.

5. Receive your endorsed copy of the complaint as a proof of submission of complaint.

6. You will receive the hearing date by post if not given by the clerk at the time of submission.

7. Attend the hearing. Do not forget to carry all the documents concerned with the complaint.

8. In case the hearing is postponed, take the next hearing date from the clerk/registrar.

9. If an order is passed, and you are not satisfied with the order, you can file an appeal against the impugned judgment at the higher court.

10. If an order is passed and the Opposite Party has not complied the same, you can apply for summoning the Opposite Party.

 

For any help please contact

ARUN SAXENA  M.Tech.; MBA; CRS; DJMC

regarding preparation of consumer case papers

Telephone : (022) 25972605 (India)

E-mail: consumerhelp@sify.com

Website: www.icrpc.org

 

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There are no expenses like court fee or any other hidden charges. Even the cost of sending a notice to the concerned parties is borne by the court. Your expenses will incur on typing the case and making photocopies (Xerox) of all the documents, that's all.

Consumer courts have been set up to bring justice within the reach of common Indian citizen. There is no need to hire a lawyer as you can fight your case on your own. 


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