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Consumer Complaints resolved through ICRPC
COUNTRY CLUB CEDIT CARD FACILITY CANCELLED BY ICICI
1) ICRPC received hundreds of complaints from consumers across India, maximum from Bangalore against cheating activities of Country Club. This company used to show big dreams and used to collect lakhs of rupees from consumers. It used to promise free air tickets, free holiday, free plots, free memberships in spa, etc. But everything was fake. This company was enjoying credit card sweeping facility from various banks to cheat the consumers. On 21-1-2009, ICRPC wrote to the CEO, ICICI Bank with the list of people that CCIL has cheated. ICICI bank immediately withdrew the credit card sweeping authorisation facility and confirmed to ICRPC vide their letter no. CSQG/6787/2008-09 dated 26-3-2009 that EDC machine has been removed from The Country Club of India Ltd., Bangalore.
COURT ORDERS COUNTRY CLUB OF INDIA LTD TO REFUND MONEY
2) Mr. Prashanth Kumar Bekal of Bangalore (Cell: 9448287382) won his case against Counrtry Club of India Ltd., Bangalore in the District Consumer Court in Bangalore. The court has ordered vide order dated 25-3-2009, that Mr. Rajeev Reddy, CEO of CCIL, should refund Rs. 1,25,000 with interest @18% pa from date of payment, Rs. 10,000 as compensation to Mr. Bekal. ICRPC had prepared the case and guided Mr. Bekal to fight his case against this cheater.
Godrej: Replaces defective washing machine
3)
Mr.
C M Sobhanan of Kerala (Cell: 09447138439)
purchased your washing machine on 24-8-2006 from Quilon
Radio Service, Kochi.
Anand Cutpiece Centre, Chembur, Mumbai: Refunds money
4) Mr. Rajesh K Shetty of Mumbai (Tel. No. 9819655239) bought two umbrellas from your shop for Rs. 288 that were found defective. The shop refused to exchange the defective umberallas. On receiving ICRPC notice the shop not only refunded thae amount of Rs. 288, but also paid compensation of Rs. 500 on 23-8-2008.
Cebu Pacific Airlines Refunds amount
5) Mr. Niren Thomas (080-25470209) of Bangalore cancelled his ticket no W314M1, but the airlines was not refunding the amount. ICRPC sent a notice dated 24-3-2009 and the consumer received a refund of SGD $ 349.88 to his credit card account.
NOKIA Limited: Replaces handset model 7210
6) Mr. V J Antony Joshuva of Chennai
(Tel. No. 09790994090) has
received a new handset Nokia 7210 Super Nova against his defective handset on
20-3-2009 when ICRPC wrote to the company.
Consumer wins case (Dec 2008)
7) Mr. Krishnaprasad Menon (Tel. No. 9869007516) won a case against Padmavati Electricals, Dombivli, Mumbai against defective inverter.
Barclays Bank: refunds amount
8) Mr. Rajendra Parab (Cell: 9004350558) got his Rs. 1370 refunded on 19-1-2009 as soon as Barclays bank received the notice from ICRPC
Barclays Bank: refunds BPC membership fee
9) Mr. Sunil Gadgil (Cell: 9371773873) got his Rs. 5000 refunded on 21-11-2008 as soon as Barclays bank received the notice from ICRPC against their illegal deduction of Barclay Priority Circle Membership fee of Rs. 5000 which was forced upon the consumer.
Oak n Oak: repairs sofa set
10) Mr. Henry Jones D. of Bangalore (Tel. No. 9448091613) whose sofa set was denied repairs by the company despite being under warranty, was immediately repaired by Oak n Oak of Bangalore on 4-1-2009 upon receiving notice from ICRPC.
Air Deccan - Refunds amount
11) The
airlines was not refunding his money after cancellation of
tickets. Mr.
Sandeep Sheth of Coimbatore (Tel. No. 641025) received full refund
of Rs. 2,849 on 2-1-2009 from
the company after we issued a notice to the company on
2-1-2009.
Indian Airlines - Refunds amount
12) Ms. Monalisa Mukherji of Mumbai (Cell: 9821582444) received back her Rs.
Rs.5225
on 15-12-2008 from Indian Airlines when ICRPC served notice to
the airlines for not booking the tickets for the scheduled
time as asked by the consumer.
Axis Bank - Refunds amount
13) Mr. Sanghvi's (mohsin_shq@rediffmail.com) account was debited illegal interest and the service tax on his axis bank credit card for Rs.1,291.68/-. On ICRPC request the same was refunded back in December 2008.
HTC mobile phone - Repaired handset
14)
Mr. Hitesh Kumar of bangalore (Cell:9886785284) gave his
cellphone for servicing to HTC on 5-11-2008. There was delay.
When ICRPC wrote to HTC, they immediately brought in the
required part, repaired the handset and delivered to consumer.
15) Mr. Sanjeev Raj Goyal of Mohali (0172-5090801) complaint to ICRPC regarding disconnection of his phone number 1725090801. The service was restarted on 1-12-2008 when ICRPC wrote to BSNL.
First Flight Courier: Delivers the lost consignment
16) Consignment no: LB 0413716 dt. 05-11-2008 in the name of Satyajit Deb was booked from Mumbai for Shillong by Mr. H. Bhowmik of Mumbai (hiranmoy_bhowmik@rediffmail.com), but it was lost and remained undelivered. Upon ICRPC's intervention the same was delivered on 26-11-2008.
India Plaza Shopping - Refunds amount
17)
Ms.Vandana. R's ordered for " Sony Handycam DCR DVD
710E" vide order no 050820080381dated 5 Aug 2008 on
website www.indiaplaza.in
by paying
Rs.16530.00. When the unit was not delivered, ICRPC ordered
the company for refund. The amount was credited back to
Ms.Vandana's credit card account on 5-9-2008 along with
Indiaplaza gift certificate for Rs.500 as compensation.
BPL Telephone - Corrects the wrong plan
18) Mr. Ketan Shetty of Mumbai (Cell: 9821431552) complained that BPL has not shifted his account from corporate account to the individual plan despite submitting his documents three times and complaining many times. On receiving notice from ICRPC the BPL company immediately did the needful on 20-11-2008.
NEXT Retail Shop - Replaces Sony LCD TV
19)
Mr.Saravana Kumar of Mumbai (Cell: 9819367951) complained against
NEXT Retail India and Sony
Digetech Computers - Replaces defective parts
20) Mr. Ashutosh Pathak of Kanpur (Cell: 9415540881) bought a computer from Digitech Computers, Kanpur on 22-8-2007, The company replaced the defective Motherboard, CPU and RAM under warranty, on receiving ICRPC notice.
Sony Ericsson Mobile: Replaces refrigerator
21) Ms. Salini Patnaik of Thane (Cell: 9820160496) bought Sony Ericsson handset W 580i on 30-10-2007 from Mango Stationary Pvt. Ltd. which was defective. The company was not replacing the defective handset. ICRPC served a notice, and the company delivered a new handset with all accessories on 14-9-2008.
NOKIA Limited: Repairs handset model 6300
22)
Mr. Amit Jain of Pune (Tel. No.
09921971982) received a new motherboard for his handset Nokia
6300 on 12-9-2008 when ICRPC wrote to the company.
British Airways: Compensates for baggage loss
23)
Mr.
Vinod Chandran of Bangalore (Tel. No. 9980084663) travelled from Bangalore
to Florida by flight BA118 and BA0209 dated 14-6-2008. His two
bags that were missing and delivered to him on 17 and 19 June 2008.
The consumer spent Rs. 26,000 towards buying the necessities that
were a requisite for attending the tennis coaching in the USA. The
consumer received received
full refund of Rs. 26,000 on 1-9-2008 when ICRPC wrote to
the company.
Primary Information Services
24) The
company sold an information CD that did not have latest
information as boasted by them. When a notice was sent to them
by ICRPC, the company refunded the amount of Rs. 21,500 to the
consumer Shree Agronomic Projects Pvt. Ltd. of Kolkata
(Tel. No. 40086488).
ABN AMRO: cancels card removes name from CIBIL
25) Mr. Virendra Bhanot was assured of removal of his name from the CICIL list and cancellation of his credit card when ICRPC issued a notice to the ABN AMRO bank against the harassment it did to him.
Arena Multimedia: Refunds amount
26) Mr. Dharamraj Yadav of Mumbai (Tel. No. 9867986754) received full refund of fee from Arena Multimedia after we issued a notice to the institute on 25-3-2009 for its failure to conduct classes properly and not fulfilling the promises.
C Bhogilal West End: Refunds amount
27) Mr. Ramesha Sesha of Mumbai (Tel. No. 9820629939) received full refund of Rs. 12,500 against our notice dated 25-3-2009 to the company- C Bhogilal West End, Vile Parle for supplying a defective Zero-B water purifier.
Godrej Refrigerator
28) Mrs. C. Almeida (Tel. No. 25345957) of Thane (West) received a new Godrej refrigerator from the company within a month through our action. She approached us after she got fed up when nothing happened even after following-up the matter with the company for three years.
Finance Company
29) Traced the absconding Chairman, Mr. Rajesh Jaiswal of Srushti Group of Companies. Our NGO assisted the Mumbai Police for his arrest at Lucknow. This person was absconding since 5 years after committing financial fraud. The properties of the Srushti group are being attached through the court. The investors will get their money from the sale proceeds of these properties.
APTEC Computer Institute
30) Full course fee refunded to Parminder (Tel. No. 0130-2241642/2242651) from APTECH against consumer complaint for their low grade educational services. The case was filed at Sonipath (Haryana) but was withdrawn due to out of court settlement through our notice.
Godrej Pacific - Hewlett Packard
31) Self employed computer user at Sagar (MP), Mr. Mukesh Malaiya (Tel.No. 07582-23496) wins battle against Goderej Pacific (agents in India for Hewlett Packard) and receives Rs. 15 lakh as out of court settlement.
Property
Dealer
32)
Property buyer, Mrs. Anjali Chaudhari (Tel. No.
25364753) of Mumbai gets her money back from the
estate agent at Gurgaon (Haryana) who was not
delivering the flat to her even after full
payment. We took action through the police and
the matter was solved within two months.
MTNL - Thane
33)
Telephone user gets refund for excess money
charged by MTNL Thane, and receives compensation
for mental agony and harassment.
Chemist Shop
34) Miss Delia Antao of Nirmala Niketan receives full refund against our notice for a defective item sold by New Bombay Chemists, Mumbai. The item did not have manufacturer's name and address printed on the packing.
LPG
- Hindustan Petroleum
35) LPG gas consumer receives a new gas connection from the Chairman, Hindustan Petroleum Ltd., Mumbai as a result of action taken against the dealer of HP who mischievously sold the complainant's consumer number to someone else.
Ishwar
Enterprises - Electronics showroom
36)
Refrigerator buyer receives compensation from
Ishwar Enterprises, Thane when they did not
supply the gift item with the Whirlpool
refrigerator as promised through their
advertisement.
Central Railway
37)
Train passenger gets full refund of the railway
fare due to late running of train.
Vijay Mukhi Classes
38)
Student of Vijay Mukhi classes, Anisha Mehta
(Tel. No. 28076777) of Mumbai got full refund of
the fees through our action when she was not
satisfied by the standard of teaching by Mr.
Vijay Mukhi and when Mr. Vijay Mukhi refused to
refund her fees.
Vijay Sales - Home appliance showroom
39) Quintin D' Souza (Telephone No. 26556480) of Mumbai receives replacement of his defective LG 200 lts. refrigerator from Vijay Sales, Mumbai.
SHCIL - Depository
40) Sanjit Chatterjee (e-mail: sanjit/mro_-_tata_steel@mro.tatasteel.com) receives refund of his money against complaint regarding poorly functional stock direct account of Stock Holding Corporation of India Ltd.
On-line Shop
41) Akiko Masutani of Japan (e-mail: nyoro2akiko2@hotmail.com) receives her merchandise through our action against the e-commerce website that did not send her the goods even after collecting full advance payment.
Godrej Refrigerator
42) Mrs. Sarita of Mumbai receives immediate attention towards long pending repairs regarding her Godrej frost free refrigerator. Action was taken immediately by Godrej against our notice to them.
MTNL - Thane
43) Hundreds of telephones of MTNL frequently remained out of service for short periods in the month of March 2003. The issue was taken up with the MTNL and the problem was solved. Mr. S. N. Channi (SDE) (Telephone No. 25891000) from MTNL office at Thane visited Mr. Arun Saxena personally on 16-4-2003 to express his regrets.
United Insurance Company Ltd.
44) Anitha Bommanaveni of USA (e-mail: abommana@ford.com) complained to us regarding non-refund of medical insurance claim of her mother Mrs. Kalavathi Puli (Tel. No. 0870 - 2431867) residing at Warangal, from United India Insurance Company Ltd., Chennai. The Manager Mr. Subir Bhattacharya vide letter dated 25-3-2003 agreed to settle the claim of the consumer immediately after the company received our notice. The complainant received Rs. 2.28 Lakhs on 16-6-03 as full and final settlement.
18) Mr. A. G. Godbole (Tel: 079-7461922) of Ahmedabad, complained to us about non-transfer of his post office fixed deposit from Bhilai (MP) to Ahmedabad. Through our intervention the deposits were immediately transferred to the concerned branch on 12-3-2003.
Dental College
45) Mr. Hitesh P. Kakadia (Tel: 0253-2519108), student of Mahatma Gandhi Vidyamandir's Dental College and Hospital, Nashik, complained to us that he was being forced by the college principal to pay a fee of Rs. 2,31,000 while the prescribed fee was Rs. 86,000. Our notice to the principal had immediate effect and the correct fee was requested to be paid.
Kenya Star Tea
46)
Mr. Prashant Desai (Tel. No. 0232-2236311) of
Kolhapur invested with Kenya Star Tea to get
agency for selling their tea. The company
vanished, duping the investor. Mr. Prashant
Desai complained to us, and within a year we
located the owner of the Kenya Star Tea at
Chennai. We informed the Chennai police. With
the help of Chennai police, on 26-9-2003, the
consumer got his full refund with interest
thereon.
Snow Chem Ltd.
47)
V. Mirji of Thane received full refund of his
matured fixed deposit amount after we issued a
notice to Snow Chem. Ltd.
Sony Ericsson
48)
Manish Kumar of Mumbai received a defective Sony
Ericsson T-100 mobile phone handset. The dealer
PUPA (customs notified shop) refused to replace
the defective set. On our intervention, the
dealer replaced the defective unit with new box
packed unit.
Drycleaner
49)
Miss. Sunita Bhandari of Chennai gave her sarees
for drycleaning after confirmation from the
drycleaner that the sarees will not be harmed by
drycleaning. Two sarees got faded and
discoloured. The drycleaner did not compensate
for the loss incurred to the consumer. We helped
the consumer to file a Consumer Complaint with
the District Forum at Chennai.
Standard Chartered Bank
50)
Standard Chartered Bank at Mumbai, deducted the
EMI amount from the savings bank account of the
consumer, Mr. Prabir Chetia, even after he
submitted necessary papers for foreclosure of
this loan account. Our notice to the bank
resulted in refund of Rs. 3,000 to the consumer
on 12-8-2003.
Unit Trust of India
51) Mrs. Varsha Pandey of Sagar (MP) did not receive her revalidated dividend from Unit Trust of India since February 1998. Repeated reminders did not fetch any results. When the consumer did not receive the cheque even after five years, she complained to us. The consumer received the amount within 30 days after we issued notice to UTI in August 2003.
ICICI Bank: Excess EMI refund
52) A notice dated 6-8-2004 was sent to the ICICI Bank by ICRPC, seeking refund of excess EMI deducted by the bank from the consumer Mr. Arun Pratap chattopadhyay (Tel. No.: 080-51172852). The bank credited the amount of Rs. 21,474=00 and sent confirmation letter to the consumer on 17-8-2004.
Dentist
53) Mrs. Meena Sharma (Tel. No. 27703352) of Nerul, Navi Mumbai, complained to us about deficient services by her dentist Dr. R. K. Tuli. On receipt of our notice on 1-11-2003, the doctor accepted his deficient services, and agreed to redo the full treatment up to her satisfaction.
MTNL - Mumbai
54) V. Mirji of Thane (W) received full refund of security deposit from MTNL on 12-11-2003 after we issued a notice to MTNL who were delaying the matter and not responding to his letters.
Singer Sewing Machine
55) Mrs. C. Almeida (Tel. No. 25345957) of Thane (West) received a new Singer Sovereign sewing machine on 18-11-2003 from the company within 15 days through our action. She approached us after she got fed up with frequent and continuous repairs for one year within warranty period.
Annamalai University
56) Ms. Madhu Midha Roy of New Delhi did not receive her B. Ed. degree certificate from Annamalai University for last 10 years, even after continuous calls to the registrar. We issued a notice and the consumer received her degree on 8-12-2003, within 10 days of our notice.
Reliance Infocomm
57) Mr. Dhananjay Pole of Hyderabad (Tel. No. 040-23225090) started receiving bills from Reliance Infocomm even though he does not own their mobile phone. When his efforts to contact Reliance Infocomm to settle his grievance became futile, he contacted us. We received a written confirmation from Suyash Saraogi, Vice President, Reliance Infocomm that the said telephone number has been disconnected as precautionary measure and the grievance redressed.
State Express Transport Corporation Tamil Nadu Ltd.
58) State Express Transport Corporation Tamil Nadu Ltd. (A Government of India Undertaking) sent their Senior Officer to a consumer's house to apologize for causing inconvenience to him during the bus journey. This happened as soon as ICRPC sent a notice to the SETC seeking compensation for the inconveniences caused to the consumer.
State Express Transport Corporation Tamil Nadu Ltd.
59) Mr. S. Saravanan Ayyakutti (Tel: 0462-2552058) traveled from Tirunelveli to Chennai by State Express Transport Corporation Tamil Nadu Ltd. (A Government of India Undertaking) on 25-11-2004. He asked the conductor to provide him the front seat as it was vacant, and because he had injury in his right leg he wanted to straighten his leg as per doctor's advice. The conductor was rude and did not allow him to sit on the vacant front seat. The grieved consumer complained to ICRPC who issued a notice to the Chairman of SETC-TN. The Chairman immediately sent their Branch Manager to the consumer's house to apologize for causing inconvenience to him during the bus journey. The officer also promise that there will be no inconvenience to him in future.
National Panasonic Microwave Oven
60) Mrs. Roshni Vaid (Tel: 022-28310681) was delivered a defective National Panasonic microwave oven on 7-11-2002. The unit carried a warranty of 3 years. When the company could not repair the defect, it stopped responding to the consumer's calls. The consumer complained to ICRPC and a notice was served to the company on 27-11-2004. The consumer received a replacement with new latest model of microwave oven within 20 days of sending notice to the company.
Hero Honda
61) Mohan Automobiles, an authorised sub-dealer of Hero Honda at Mumbai, sold a motorcycle to Mr. Amit Nema and did not deliver the registration documents (RC book). A notice was issued by ICRPC to the dealer and the problem was solved. The dealer also apologized for the inconvenience caused to the consumer.
Playwin Lotto
62) Mr. Alok Mohanty complained to ICRPC that he won Playwin lotto and he did not receive the amount. ICRPC issued a notice and the money was immediately transferred to the consumer's account.
Reebok Shoes
63) Mr. Balram Yadav (022-25700357) bought Reebok shoes from an outlet at Powai, Mumbai. The shoes worn-out within 2-3 months. ICRPC issued a notice to the dealer and a credit note of Rs. 4490 was given to the consumer to buy a new pair of shoes.
Citibank Indianoil Card
64) Mr. Satish Babu (080-26563489) applied for Indianoil credit card through Citibank's web-site. When the bank called him for confirmation, the consumer instructed them not to issue this card. But the bank still issued the card and deducted Rs. 250 from the consumer's account. On his complaint, ICRPC sent a notice to Citibank who immediately refunded his amount.
Cable Corporation of India Ltd.
65) Mrs. Jalaja Menon of Navi Mumbai did not receive the maturity amount by Cable Corporation of India Ltd.even after surrendering the original FD certificates. ICRPC warned Cable Corporation of severe action. The FD maturity amount was released and was paid on 5-3-2004.
Rediff Online Shopping
66) When Rediff.com informed the consumer Ashish Mudgal that whatever he has ordered for is out of stock, the consumer asked for refund of money. The company did not refund the amount. ICRPC sent a notice to Rediff.com and the money was refunded.
Post Office: Fixed Deposit
67) The consumer had requested Thane Head Post Office on 5-6-2004 for ECS facility on post office fixed deposit (MIS). When nothing happened for 3 months ICRPC sent a notice to Post master General on 15-9-04 by fax. ECS account was opened the same day with the post office senior staff visiting the consumer's home asking for apology.
Godrej Refrigerator
68) S. C. Srivastava from Pune (Tel: 020-25815592) complained to ICRPC that under Smartcare Scheme, Godrej collected membership fee and then did not service their refrigerator and washing machine. The refrigerator and the washing machine were repaired on 15-2-05 after ICRPC served a notice to Godrej.
Citibank
69) Rahul Sharma (Tel: 9892594483) complained that Citibank received back not only full payment from him but also extra money over that. He was continuously being harassed by Citibank seeking more money. ICRPC sent a notice and Citibank confirmed vide their letter dated 3-2-05 that the matter has been settled.
The Oriental Insurance Company Ltd.
70) Mr. Balram Yadav (022-25700357) subscribed to the overseas mediclaim services of Oriental Insurance. He was hospitalized in Washington Hospital in the USA and filed his claims. The Oriental Insurance Company did not pay his claims. When they did not respond to his letters, he complained to ICRPC. ICRPC issued a strict notice to Oriental Insurance Company Ltd. The company settled the claims of the consumer by paying his bills.
UAE Exchange: Refunded non-delivered amount
71) Mr. Hasim Shroff (Tel: 26317528) of Mumbai was to receive Rs. 43,000 from his relative based in Dubai through the services of UAE Exchange on 26-3-2005. But the UAE exchange delayed the delivery of money and finally on 20-4-2005 they told the consumer that he has already received this amount on 16-4-2005, which he never did. The consumer approached Mr. Mohammed Afzal of ICRPC and he issued a notice to the UAE Exchange. The company immediately paid the full amount to the consumer.
ICICI Bank: Debit card fee refund
72) A notice dated 27-4-2005 was sent to the ICICI Bank by ICRPC, seeking refund of fee deducted by the bank for debit card, which is supposed to be free service. The bank reversed the yearly fee charges on 18-5-2005.
Centurian Bank: Debit card fee refund
73) A notice was sent to the Centurian Bank by ICRPC, seeking refund of fee deducted by the bank for debit card of consumer, which is supposed to be free service. The bank reversed the charges in May 2005.
Air Deccan: Refund due to delay in flight
74) The consumer, Mr Srikanth (Tel: 9242486662) booked for Bombay to Chennai by Air Deccan. His flight got delayed for more than 4 hrs. ICRPC sent a notice dated 8-7-2005 to Air deccan. Full amount was refunded to the consumer in July 2005.
HDFC Bank: Refund of excess charges
75) HDFC bank deducted charges for non-maintenance of bank account of Mr. Rahul Sharma (Cell: 9892594483) even when it was properly maintained. A notice was issued by ICRPC and the bank refunded the amount on 6-7-2005.
Rashmi Builders: Replacement of defective flats
76) When the building built by Rashmi Builders of Rashmi Housing (Mira Road) tilted, and the builder did not do anything to make things right, the residents complained to ICRPC. ICRPC took action against the builder and finally the builder has now started distributing flats and money to the residents as refund and replacement flats in nearby locality. Mira-Bhyander Municipality was questioned about the lapses when a test report was done that confirmed tilt due to bad foundation.
Essel Housing Projects Pvt Ltd, New Delhi
77) The Essel Housing Projects Pvt. Ltd., New Delhi, charged 1% excess over the registration charges from Munish Chhabra (9899709445) of Delhi when he bought his flat from them. The builder was harassing him and not registering his documents. Our notice dated 1-7-05 made them refund the excess amount to the consumer who received the draft on 19-7-2005.
Godrej Foods
78)
Ms. Nasreen of New Delhi
(Tel. No. 9810493090)
had purchased a sealed tetrapack of Tomato Puree
of “Kissan” brand manufactured by Godrej in
February 2005.
ICICI Bank paints the consumer's door
79) Mr. Sarwan Kumar Baldwa (Tel. No. 28740771) applied for a loan of Rs.7,00,000 from ICICI Bank. But, the bank disbursed a loan of Rs. 6,72,896 instead of Rs. 7,00,000. ICICI collected 12 EMI cheques with calculations based on Rs. 7,00,000.
ICICI Bank's hired goons (so called collection agents) with one Mr. Kiran jadhav visited the residence of Mr. Sarwan Kumar Baldwa (Tel. No. 28740771) at 10 PM on 23-7-2005 to collect some amount (which was never due), and scribbled nonsense with paint on his front door. He complained to ICRPC when non of the bank officers responded to his complaint. ICRPC came down heavily on the Chairman of ICICI and made them polish the main door of his residence which was spoiled by Mr. Kiran Jadhav a representative of ICICI.
Chirag Waterproofings and Coatings Ltd
80)
Mr.Amin Quazi complained that waterproofing in
his house done by Chirag
Waterproofings and Coatings Ltd of CBD Belapur,
Navi Mumbai 400614
Airtel
81) Ms. Persis Irani complained of some illegal deductions being made from her cellphone by Airtel. ICRPC wrote to Airtel. The service provider immediately credited Rs. 804 into her prepaid card 9892131325 balance on 1-9-05.
HDFC Bank - Credit Card
82) Mr. V. Ramchandran from Mumbai complained to ICRPC about unjustified charges being levied on his credit card, and the harassment done by the bank. When ICRPC wrote to the higher authorities of HDFC Bank, they waived the initial fee, late fee and other finance charges on 3-9-05
Idea Cellular Limited
83) Mr. B. G. Shetty (Cell: 9826584809) asked for extension of validity of his recharge as the services were not provided for many days by service provider, he was not heard. ICRPC wrote to the higher authorities and his recharge validity was extended by the company on 9-9-05 considering the number of days the service was unavailable to him.
Standard Chartered Bank - Credit card
84) Mr. Kunal Pacheriwala (0422-5380407) subscribed to Executive Credit Card of Standard Chartered Bank who promised one night and one day free stay at the Taj hotel and a free medical check-up at a reputed hospital. After the card was delivered, non of the promises were fulfilled, therefore the consumer complained to ICRPC who sent a notice to the bank. The matter was sorted out on 21-9-2005.
Post Office - Fixed Deposit
85) Mrs. Manonamani (Tel. No.022- 25402476) held jointly (either or survivor) Fixed Deposit - MIS account no. 5537 at Head Post Office, Thane. Her husband expired in 1999. When she approached the Post Master for refund of her maturity amount, he refused to pay the money. Some clerks were expecting a bribe, and were harassing her. When Mrs. Manonmani complained to ICRPC, a notice was issued to the Post Master General. Full amount of Rs. 4,50,000 was paid to Mrs. Manonmani on 22-9-2005.
NOKIA India Private Limited
86) Ms. Gunjan Gupta (Tel. No. 033-22400202), had given her NOKIA handset model no. 6600 for repairs to the authorised nokia centre located at 37, Shakespeare Sarani
Kolkata 700017, on 5-7-2005 vide jobsheet no. 6100038097. The service centre collected the original certificate of insurance from the consumer and then never returned the handset back to her. She made many rounds to the service center and contacted the higher authorities, but nothing happened. Finally she complained to ICRPC. ICRPC issued a legal notice to the Chairman of Nokia, and warned the service center in Kolkata of police action if new set was not provided to the consumer. A brand new box packed NOKIA 6600 was delivered to her at her residence on 24-9-05, on the same day within 12 hours.
Orange Mobile Services
87) Mrs. Preeti (Cell 9819640827) paid Rs. 400 to receive the benefit offer of Rs. 50 paise per minute usage on prepaid as advertised by the company in media and website. Nowhere the Orange company mentioned that the offer will be activated anytime within 48 hours. Therefore, without having information regarding this, the consumer used her cell phone immediately after refill with Rs. 400, and found that the charges deducted were at the rate of Rs. 1.99 per minute. Hence, she complained to ICRPC. ICRPC sent a notice to the Chairman of Orange, and on the same day i.e. 30-9-2005, the amount was refunded to the consumer and the company updated their website indicating that the facility of ).50 paise per minute will take 48 hours to come into force.
Whirlpool - Refrigerator
88) Mr. D. B. Bagul (Tel: 9821432598) had complaint to the Whirlpool Company on 29-7-2005, regarding the defect in cooling (Complain No. 41573). The company's engineer visited on 20-8-2005 and took away a PCB from the machine. When nothing happened the consumer complained to ICRPC on 27-9-2005. Through the notice dated 30-9-2005 of ICRPC, the refrigerator was repaired the next day, on 1-10-2005.
ICICI Bank-Credit card
89) Mr. Rajeev Mahay of New Delhi (Tel. No. 9811928556) used his ICICI bank card in a restaurant. The statement for period 22-8-04 and 21-9-04 indicated a wrong entry for Rs. 575 in the name of “Mark Agro Housing Finance” instead of the restaurant’s name. The consumer pointed out this mistake on 23-9-04. On 30-10-04 the bank informed the consumer that the entry has been corrected. But when the consumer asked for the payment slip, the bank was unable to hand over the same to him. Sensing some fowl play the consumer cancelled his card in January 2005. On his complaint, ICRPC wrote to the bank, and the wrongly charged amount was refunded to him on 5-10-05.
BPL-fixed deposit
90)
Mr. Avnish K. Gupta from Mumbai (Tel. No. 022-
26862191)
had invested Rs. 15,000=00 with BPL company for
three years as fixed deposit. The amount matured
on 14-4-2001. The company failed to pay the
maturity amount to the consumer. He wrote many
letters but nothing happened. Acting on his
complaint, ICRPC sent a strong legal notice
dated 19-10-2005, to the Chairman of BPL. His
money was refunded with due interest on 28-10-05
Umang Collection refunds full amount against defective Olympus camera
91) Mrs. Pio R. Mendonca (Tel. No. 022-30909560) bought an Olympus digital camera model C-170 from Umang Collection, A/12, Shanti Nagar, Sector 4, Mira Road (East), Dist Thane on 6-9-2005. The camera suffered from manufacturing defect, and hence Umang Collections asked the consumer to get it repaired from Laxmi Plaza. Laxmi Plaza took 8 to 10 days to inform that the repairing charges will be Rs. 2,200=00. The consumer was not interested to get the camera repaired, therefore she asked for replacement with new piece or refund of her full amount. The shop Umang Collections did not agree to either replace or refund. Ating on the complaint by the consumer, ICRPC issued legal notice to the shop owner who immediately refunded the full amount to the consumer on 3-11-2005.
Sify Online Shopping
92) Mr. Amarjeet Singh of London (Cell: 00447888846711) bought few items through Sify online shopping. Few of the items were not dispatched to his New Delhi residence. He filed a complaint to ICRPC, who wrote to Sify. Their customer care department informed ICRPC vide their e-mail dated 9-11-2005 that the items will be dispatched on 10-11-2005.
Regal Hotel, Mahabaleshwar
93) Mr. Bharat Kelbaikar of Mumbai (Tel. No. 9820520992) had paid full amount by cheque on 24-10-2005 for booking a room at Regal Hotel, Mahabaleshwar through their Mumbai agents Pradeep and Company of Matunga, Mumbai. The consumer cancelled his booking on 26-10-2005, but his amount was not refunded by the agent for the reason that according to the terms and condition printed overleaf the receipt that "deposits will be forfeited if reservation is cancelled". When ICRPC wrote to them that their terms and conditions on the receipt also stated that "We do not accept cheques", then why they broke their own rules by accepting the consumer's cheque for booking the room. The consumer was then given a fresh booking for other date, and was allowed stay in the Hotel in the month of November 2005.
NOKIA Cell Phone-replacement of defective unit
94)
Mrs. Ritu Marwah of Mumbai (Tel.
No. 9820157560)
bought a brand new
NOKIA handset model no. 6600 on 6-3-2005. The
unit suffered from manufacturing defects, hence
it was sent to the Nokia authorised service
centre at Marol, Mumbai on 6-8-2005.
95)
Mr.
Ayyappan Shankaran of Mumbai (Tel. No.
56002601) had subscribed to the “Good
Health Policy” for one year i.e. expiring on
28-2-2005, but Citibank continued to charge him
for the same as was reflected in the bill of
March 2005, even when he had not renewed the
policy.
The bank also charged the consumer for “Credit
Shield Policy” for which he had never applied.
The Citibank even went to the extent of sending
“goondas” (some third class cheap recovery
agency) to harass the consumer for payment for
something which he had not even subscribed for.
The consumer had brought this to your notice of
higher authorities of the bank but they slept
over this matter and continued to harass the
consumer. Finally the consumer complained to
ICRPC. ICRPC lashed on the Chairman of Citibank
about his cheap "dadagiri" and
threatened him with severe action if he did not
stop his goondaism. Immediate action was taken
and the consumer was informed by e-mail dated
6-12-2005 that the bank has reversed the excess
charges.
Kingfisher Airlines Refunds amount
96) Mr. Rakesh Gupta (022-26366741) of Mumbai booked 2 return tickets to Mangalore. Due to heavy rains the consumer could not reach the airport in time and therefore called the airlines who suggested that they should pay Rs. 2000 and reschedule their tickets for other flight, which they did. Later they discovered that the previous flight was delayed by 4 hours, which was not informed to the consumer. He could have easily reached the airport to catch the delayed flight. The consumer got full refund on 11-10-2006 after receiving notice from ICRPC.
NOKIA: Replaces handset
97) Gaurav
Singh (9810085823) received a replacement handset against
defective handset on 28-11-2006 against ICRPC notice dated
17-11-2006 to the MD.
Kenya Star Tea: Refunds deposit
98) Gopalan Sitaraman Iyer received his full deposit amount after ICRPC issued a notice to the company.
Air Deccan - Refunds amount
99) Mr. Iftekhar Ahmed Sayeed (0502895298) received full refund from the company after we issued a notice to the company on 14-10-2006.
Idea Cellular Limited: Refunds amount
100) Mr. Lokesh Diwan (9810240360) has received refund on 13-11-2006 against our e-mailed request to the company.
Whirlpool of india Ltd.: Replaces refrigerator
101) Prashant Barooah (9811614073) of New Delhi received full refund from Whirlpool against defective refrigerator on 20-11-2006 when ICRPC sent a notice to the company
Citibank - Returns unused PDC cheques after closong loan account
102) Mr. M. L. Kantharia's loan account was not being closed by Citibank. ICRPC helped him to get the account closed on 17-11-2006, and get back his unused PDCs.
NOKIA Limited: Replaces handset model N-70
103) Mr. Gaurav Singh (9810085823) has
received a new handset against his defective handset model
N-70 on 28-11-2006 when ICRPC wrote to the company.
NOKIA Limited: Replaces handset model 6270
104) Mr. Lalit Nene (022-28831114) of Mumbai received new handset against defective handset model 6270 on 29-11-2006 when ICRPC sent a notice to the company.
Kenya Star Tea - Refunds full amount with interest
105) Mr. Subramaniam Sunilkumar received full refund from Kenya Star Tea on 30-11-2006, when ICRPC sternly wrote to the company head.
Air India: Refunds air ticket amount
106) Mr. Rajesh Panchal of Ahmedabad received
full refund of his air ticket on 1-12-2006 when ICRPC wrote to
the company.
Indiatimes shopping: Delivers washing machine
107) Mr. Vinu Shankar received placed order
number: 200256825 for IFB 5Kg Front Loading a Fully Automatic
Washing Machine but the shopping site was not delivering the
machine. The consumer received the machine on 2-12-2006 when
ICRPC intervened.
Kenya Star Tea - Refunds full amount with interest
108) Mr. Rajesh Garg (9988148795) was cheated by this company of his hard earned money. ICRPC wrote to the Commissioner of Police, Cochin and the consumer immediately received full refund from Kenya Star Tea on 2-12-2006.
ICICI Lombard General Insurance: Gave policy after denial
109) Dr. Narendra Pancholi of Gaziabad (9911188358) applied for insurance policy with ICICI Lombard General Insurance Co. Ltd. The company deducted Rs. 25,402 from consumer's account and said that they cannot give policy to him as he is a doctor ! When ICRPC asked if the company has lost its senses, the consumer immediately got his policy on 14-12-2006.
Air Deccan - Refunds full amount
110) Mr. Rishi Ranjan (9891065364) of New Delhi received full refund from Air Deccan Airlines on 18-12-2006, when ICRPC took up the issue with the company head.
Birla Trans Asia Carpets: Refunds Provident Fund principal amount
111) Mr. Anil Mahale received full refund of
his PF contribution amount on 26-12-2006 when ICRPC wrote to
the company.
NOKIA Limited: Replaces handset model 6708
112) Mr. Raj Pradhan (0130-2366558) had
given his handset three times to HCL Nokia Care but the
handset still had defects. Nokia was not responding properly
to his requests. The consumer received a new handset
against his defective handset model 6708 on 30-12-2006 when
ICRPC wrote strongly to the company head.
NIIT: Refiunds course fees for GNIIT and pays compensation
113) Mr. Sanjeev Chaudhary ( 9880140733) of Bangalore paid 19,500 for GNIIT course. The classes were not held properly and the institute was not refunding the money. ICRPC helped the consumer to file a case in the consumer court where the consumer got relief of full refund on 4-1-2007 with compensation of Rs. 10,000 against mental agony and Rs. 5000 as legal costs.
Indiaplaza shopping - Refunds full amount + compensation
114) Mr. Parshottam Rathal (9812013042) of Rewari had placed an order for Rakhi and sweets to be delivered to USA. The order was neither delivered nor the money refunded. The consumer received full refund with compensation of Rs. 1000 on 13-1-2007 from the company, on ICRPC's request.
Compact International: Refunds amount against defective Nokia handset
115) Mr. Advait Anaspure (25861927) of
Mumbai had bought Nokia handset model 8125 for Rs. 19,194 and
octroi Rs. 966. The handset was defective and the company was
not responding. ICRPC took up the matter with higher
authorities and the consumer received full refund on
13-1-2007.
Premium Panchal Chairs and Furniture: Delivers wardrobe
116) Mr. Raja Bandyopadhyay ( 9324569326) placed an order for wardrobe, which was not delivered as scheduled. ICRPC sent a notice to the shop, and the consumer received the wardrobe the next day on 14-1-2007.
TATA AIG Insurance - Refunds full amount
117) Mr. Chetan V. Hansrajani of Mumbai (Tel. No. 9820332313) paid Rs. 2927 as premium for Maharaksha Plan for mediclaim policy. The company neither delivered the policy nor refunded the money. The consumer received full refund on 16-1-2007 from the company, on ICRPC's request.
Oceanic Builders, Andheri (West): Lost case in consumer court
118) Mr. Rajesh Sukhatankar (25861927) of Mumbai had bought a flat in a building constructed by Mr. Amir Alo Tharani of Oceanic Builders. The builder gave the flat to another person. ICRPC sent a notice to the builder. Receiving no response, ICRPC helped the consumer to file a case in the consumer court. The court ordered the builder to deliver peaceful possession of the flat with compensation of Rs. 20,000.
Highland Holiday Homes Pvt. Ltd.: Refunds money
119) Mrs. & Mr. Vishwajitsinh H Gohil of Bangalore (9900120023) of Mumbai had applied for membership of Highland Holiday Homes Pvt. Ltd. and paid Rs. 33,000 through credit card with an assurance from there will be rental facility enabling the consumers to get Rs. 1500 per day on holidays rented. This turned out to be a fake promise. ICRPC sent a notice to the company and asked for immediate settlement. The consumers received full amount on 9-2-2007.
ICICI Prulife: Issues insurance policy
120) Ms. Savitha Nayak had bought insurance policy from ICICI Prulife. The company did not gie the polivcy despite taking all the payments. The company did not respond to the consumers letters and e-mails. ICRPC wrote to the company head and the consumer got the policy on 25-2-2007.
Macmillan India Limited - Exchanged the books
121) Mr. Angshuman Haldar (09836096648) had ordered for some books. The company delivered different books than what were orderd and was not responding to consumer's complaint.On ICRPC's request the company exchanged the books.
HDFC Bank - Refunds full amount
122) Mr. Mohit Soral of Dubai (Tel. No. 0097143593716) got approval number 523002929 for loan of Rs. 9,15,000 for a property costing Rs. 1,00,000=00 at Jaipur. The consumer paid Rs. 1,50,000 to the builder s booking and cash premium of Rs. 4,85,000. Processing fee of Rs. 6050 was also debited from the consumer's NRE account. On 19-1-07, HDFC informed the consumer's mother in Jaipur that the loan will not be given. The consumer lost Rs. 1,50,000 paid advance to builder, 4,85,000 paid as cash premium, and 6,050 processing fee. ICRPC sent a notice to the HDFC Chairman and the consumer received refund of the processing fee.
Adept Technology Pvt Ltd: Refunds course fee
123) Mr. V R Kannan joined ETIL course with Adept Technology Pvt Ltd, Chennai. As the classes did not start as scheduled the consumer asked for refund. The institute was not ready to give full refund. ICRPC sent a notice to the institute and the consumer received full refund on 2-4-2007.
Golden Gate Properties Ltd: Refunds Provident Fund principal amount
124) Mrs. Archana Naik and Mr. Ravindra Naik of Bangalore (9845902146) complained to ICRPC that the parking area belonging to them through registered agreement, has been sold to someone else and the builder was not responding to their complaints. ICRPC wrote stern letter of taking severe action, and the builder immediately gave the peaceful possession of the parking to the consumer on 12-4-2007.
NOKIA Limited: Replaces handset model 6708
125) Mr. Amit Jain was sold a defective handset, which was not being replaced by NOKIA. The consumer received a new handset against his defective handset from Green Park Center, New Delhi on 17-4-2007.
ICICI Bank - Refunds full amount with interest
126) Mrs.
Ruchira Tripathi of Mumbai (9892024706) applied for opening a
joint savings account on 7-2-2007 in ICICI Backbay Reclamation
Branch, Churchgate.and deposited Rs. 52,000=00. The bank did
not activate the account for many months, did not refund the
money back, and did not even respond to consumers letters.
When ICRPC served a notice upon the Chairman of ICICI Bank, Ms
Anuradha Sharma of ICICI Bank and two colleagues personally
visited the consumer on 16-4-2007 and paid refund of Rs 5200
to the consumer along with compensation of Rs 1050 as token
compensation for the incidental expenses and FDR interest @
4.5% for 69 days.
Shell Gas (LPG) India Pvt. Ltd.: Refunds against defective cylinder
127) Mr. Srinivas from Mumbai (Tel. No. 24946680 / 9322842831) The consumer booked for refill on 7-9-2005 at Pure Gas Shop No. 81 at Shivam Complex, Sector 19, Vashi. The cylinder was delivered with a defective washer due to which there was substantial leakage of gas. The company was not ready to replace the cylinder as most of its contents had emptied. ICRPC issued a notice to te company and te company refunded the full amount with compensation for mental agony.
UCO Bank Limited: Refunds FD maturity amount
128) Miss. Nisha Mangal of New Delhi requested the bank for premature payment of her Fixed Deposit on 28.03.2007, but the bank did not credit her account with the reason that no records were available in the bank's new systems, and they have no time to see through their old system. When ICRPC wrote a stern letter the bank credited the complainant's savings account with the proceeds of the FDR on 19-4-2007.
Cognizant Technologies: Transfers PF as required
129) Mr. Anil Khalsa joined Wipro Technologies, Bangalore and wanted his PF to be transferred to his present company from his old employer, the Cognizent Technology. The old employer was not responding till ICRPV wrote to them and immediately the PF was transferred on 25-4-2007.
Lufthansa German Airlines - Refunds due miles
130) Mr. Jatin Madan of New Delhi (9971463473) had accumulated 90,000 miles on Lufthansa German Airlines and was qualified for 3 tickets to Dubai. When he applied for cancellation of these tickets, he received only 30,000 miles while the rest of the 60,000 miles were pocketed by the airlines. ICRPC sent a legal notice to Lufthansa German Airlines and the grievance got settled on 6-5-2007.
ABN Amro Bank - Refunds late fee charges
131) Mr. Suresh Chaudhary of Faridabad (9871988884) has account in ABN Amro Bank (India). The bank did not send account statement for month of October 2006 for the consumer's credit card no. 5415 3823 2102 9936. The bank's staff had collected Rs. 1000 on 11-11-2006 and Rs. 335 in Feb 2007. The bank sent GOONDAS to threatened the consumer and manhandle his wife. ICRPC sent a stern legal notice to the Chairman of ABN Amro Bank (India) questioning him about his goondagiri and rapist attitude. On 7-5-2007 the bank waived off the late fee charges and the consumer was given proper statement of accounts which he duly paid and the matter was settled.
Airtel - Bharati Cellular Limited: Reactivates connection
132) Mr. Sandeep Bhandari (9928280000) of Jaipur had Airtel number that was barred on 29-4-2007 without any reason. Even after 250 hours his connection was not started when he contacted ICRPC. The connection was activated on 11-5-2007 soon after ICRPC sent a letter to the company.
MakeMy
Trip India Pvt. Ltd.: Refunds excess amount
133)
Mr. Srikanth Turlapati of Bangalore (9980540057)
had booked air ticket through MakeMy Trip India Pvt.
Ltd. for Rs. 4,700=00 but the company deducted Rs. 5,500=00
from the credit card account of the consumer and was not
responding. ICRPC sent a notice to the company and the excess
amount was immediately refunded to the consumer on 20-5-2007.
Carrier Aircon Ltd.: Delivers the missing remote control
134) Mr. Manoj Kumar Tudu of Howrah (033-26541412) had bought an air conditioner. There was no remote control in the box. The dealer and the company were not providing him the remote hence the unit was useless. ICRPC sent a legal notice to the company and the dealer Capital Electronics sent a remote to the consumer on 2-6-2007.
BSNL: Shifts the telephone after 7 months
135) Mr.Venkata Krishna Prasad of Bangalore (9980160245) applied for shifting the broadband services locally at Kundanahalli on 4-12-2006 but the company did not do the needful. The consumer contacted ICRPC for help after six months of waiting. The connection was transferred on 4-6-2007, within a day of sending notice by ICRPC.
Reliance Infocomm Ltd.- Refunds full amount
136) Mr. Sudarshan Srinivas of Navi Mumbai (Tel. No. 32402429) bought a connection and Nokia cell phone from Reliance Infocomm Ltd. The cell phone was defective and the company shed off their responsibility of getting it repaired. Nokia service center told the consumer that the handset sold by Reliance was out of warranty (despite the warranty term was not over). The consumer got frustrated making rounds of these two companies and complained to ICRPC. When ICRPC sent a stern letter to Chairman of Reliance Infocomm Ltd.; the handset was immediately repaired and all interim charges were also waived off.
TATA-AIG Insurance - Refunds late fee charges
137) Mr. Mohan Raj V received accident policy no MRP 25000009734 instead of mediclaim policy. When he discovered that the policy given is wrong, he asked TAYA-AIG to cancel the same and refund his amount. The company was not responding for seven months till the consumer complained to ICRPC. The defective policy was cancelled and money was refunded to the consumer on 15-5-2007.
NOKIA Limited: Replaces handset model N-3250
138) Mr. Deven Ture (9819466167) was sold a defective handset, which was not being replaced by NOKIA. The handset was repaired by HCL center and still had same problems. The consumer was even asked to buy a new battery for the new set. On intervention of ICRPC, new handset was given to the consumer on 26-5-2007.
Media Assist India Insurance - Pays the balance mediclaim
139) Md. Shahid Ansari of Bangalore (9901166331) filed mediclaim no. 1039383 for Rs. 22,793=00 but the company did some blunder and was avoiding to pay in full to the consumer. Rs.13,293 had been settled under Claim Number 1039383 but balance amount was not given. In response to ICRPC notice to the company, a new new claim No.1128724 was generated, and the balance amount Rs.6,707/- is was paid to the consumer on 5-7-2007.
TATA-AIG Insurance - Refunds amount
140) Mr. Deepak R Deshpande of Bangalore (9886533378) had subscribed to health insurance policy for three members of his family on 26-7-2006 for Rs. 4446 but he received only one policy for himself. The company failed to send the other two policies. The company was not responding, hence, the consumer complained to ICRPC. Full amount was refunded to the consumer on 5-7-2007 in response to ICRPC notice.
HP Limited: Delivers the FREE TV tuner card
141) Mr.
Indrajit
Bh
Rediff Shopping: Redelivers flowers
142) Mr. Abhishek Agrawal (9900829000) of Bangalore placed order no 4008042 with rightflorist.com through Rediff Shopping for delivery of roses and a teddy bear. But some other flowers without fragrance were delivered. ICRPC sent a mail to the company and fresh flowers were re-delivered.
NOKIA Limited: Repairs and delivers handset
143) Mr. Ashish Yadav (9999119678) gave his one month old NOKIA handset for repairs, but the company kept on delaying the date of delivery of repaired handset. In response to e-mail by ICRPC, a new handset was delivered on 14-8-2007.
Building Contractor: Refunds full amount with fear of arrest
144) Ms. Fiona (fionad9@gmail.com) received order from Consumer Court, Thane against the building Contractor to complete the unfinished work in her flat at Brindavan Society, Thane within 1.5 months from the date of passing the order, and on failing to do so, he should pay the consumer the sum of Rs. 55,000. The first arrest warrant was sent to the police station on 4-6- 2007, when police did not do anything, second arrest warrant was issued but not sent by the Registrar and his assistants from Thane Consumer Forum. When the assistant was asked on 20-7-07 (date of hearing), she had no reply for the same. Also the judge tried to cover the matter saying that staff was not sufficient and made another arrest warrant to be sent. When the Registrar was asked why they had not sent, he gave some lame excuses to consumer. When the consumer showed her helplessness to ICRPC, and complained the corrupt practices in Thane Consumer Court, ICRPC spoke to higher authorities, and on 24-7-2007 ICRPC informed the consumer of further steps to take. the consumer received Rs. 55,000 on 14-8-2007.
AIRTEL (Bharti Cellular Limited): Pays Rs. 5000 + free flight tickets
145) Mr. Niren Thomas of Bangalore (080-25470209) nirenthomas1979@yahoo.co.in deposited Rs. 300 as security deposit, and paid Rs. 100 or the SIM card on 1-1-2006 as per terms under Free Flight Offer of Airtel. The company purposely did not give the application form for free flight offer to the complainant in order to avoid giving the free offer. The consumer filed a complaint with ICRPC who immediately sent a notice to the company. The company did not respond to the notice, therefore ICRPC further helped the consumer to file a case in the consumer court. On 7-9-2007 the consumer received an order from Consumer Court against Airtel asking them to pay Rs. 5000 + refund of security deposit + delivering free flight tickets.
and many more………
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